Business Phone System Features

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Phones
Features
FAQ'S

Business Phone System Features at an Affordable Price

Traditional phone systems would require individual feature licenses for major applications like voicemail, faxing, and IVRs. With Switchvox, your company can simplify its communications down to one powerful solution delivered on-premise or hosted in the Cloud. Get mobile apps, call recording, desktop faxing, call routing, presence, and much more – all at one affordable price.
Web-Based Interface

Take full control of your communications

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Mobile Phone

Efficiently communicate anytime, anywhere

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Call Center

Intelligent call distribution is possible without add-ons

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Integration

Connect with business tools for improved efficiency

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E-Way Bill

The Switchboard

Included for every Switchvox user, the Switchboard offers complete call control and powerful, customizable features. Like a virtual operator panel, the Switchboard allows users to receive, transfer, record, park, and monitor calls – all from the comfort of their web browser. The Switchboard is also fully customizable, so each user can create the space that is accessible and optimal for their needs.

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Switchvox - All Features Included

Call Control

Switchvox Cloud is Switchvox SMB offered as a cloud-based service. Switchvox Cloud provides the same Unified Communications (UC) features, reliability, and flexibility of the Switchvox SMB premises system, but with the benefits of a hosted offering.

Unlimited plan includes all your US48 local and long distance minutes free of charge. Metered plan is usage based and thus all external US48 local and long distance calls are charged based on current rate schedules. All internal, extension-to-extension calls are included free of charge in both plans.

Unlimited plan includes all your US48 local and long distance minutes free of charge. Metered plan is usage based and thus all external US48 local and long distance calls are charged based on current rate schedules. All internal, extension-to-extension calls are included free of charge in both plans.

The great news about a cloud service is that it is effectively available from anywhere. However, to ensure limited interruptions in your service, please refer to our Moving FAQ document by clicking here.

Call Training

Switchvox Cloud is Switchvox SMB offered as a cloud-based service. Switchvox Cloud provides the same Unified Communications (UC) features, reliability, and flexibility of the Switchvox SMB premises system, but with the benefits of a hosted offering.

Unlimited plan includes all your US48 local and long distance minutes free of charge. Metered plan is usage based and thus all external US48 local and long distance calls are charged based on current rate schedules. All internal, extension-to-extension calls are included free of charge in both plans.

Unlimited plan includes all your US48 local and long distance minutes free of charge. Metered plan is usage based and thus all external US48 local and long distance calls are charged based on current rate schedules. All internal, extension-to-extension calls are included free of charge in both plans.

The great news about a cloud service is that it is effectively available from anywhere. However, to ensure limited interruptions in your service, please refer to our Moving FAQ document by clicking here.

The great news about a cloud service is that it is effectively available from anywhere. However, to ensure limited interruptions in your service, please refer to our Moving FAQ document by clicking here.

The great news about a cloud service is that it is effectively available from anywhere. However, to ensure limited interruptions in your service, please refer to our Moving FAQ document by clicking here.

Voicemail / Messaging

Voicemail messages can be automatically forwarded to another extension or to Extension Groups. This is great for customer service, as well as for internal announcements.

Create a different voicemail greeting for every situation.

Each Switchvox phone extension has a one-stop IMAP mailbox for voicemail messages and faxes. You can subscribe to it using your favorite email client or the Switchvox Web Interface.

Users receive an email notification to any email client that includes a . wav file of the message so they can listen to the message from anywhere.

See all your voicemails and click to listen. No more dialing into your voicemail and having to cycle through your old ones.

Contacts

Access contacts from both internal numbers for your coworkers and external phone numbers stored in Switchvox.

Easily browse or dynamically search your entire company directory to call a contact, view a contact’s status, or access their full user contact card.

Create a Favorites list of frequently used contacts, making it easy to call them or see their status.

Included in the Switchboard, quickly access both internal and external contacts with options to dial their number, see their status, transfer a call to their extension, or transfer a call to their voicemail.

View coworkers’ or employees’ status and who they are talking to. From here, permitted users can record, monitor, whisper, or barge into any call.

Collaboration

Switchvox Cloud is Switchvox SMB offered as a cloud-based service. Switchvox Cloud provides the same Unified Communications (UC) features, reliability, and flexibility of the Switchvox SMB premises system, but with the benefits of a hosted offering.

Unlimited plan includes all your US48 local and long distance minutes free of charge. Metered plan is usage based and thus all external US48 local and long distance calls are charged based on current rate schedules. All internal, extension-to-extension calls are included free of charge in both plans.

Unlimited plan includes all your US48 local and long distance minutes free of charge. Metered plan is usage based and thus all external US48 local and long distance calls are charged based on current rate schedules. All internal, extension-to-extension calls are included free of charge in both plans.

Unlimited plan includes all your US48 local and long distance minutes free of charge. Metered plan is usage based and thus all external US48 local and long distance calls are charged based on current rate schedules. All internal, extension-to-extension calls are included free of charge in both plans.

Unlimited plan includes all your US48 local and long distance minutes free of charge. Metered plan is usage based and thus all external US48 local and long distance calls are charged based on current rate schedules. All internal, extension-to-extension calls are included free of charge in both plans.

Mobility

The great news about a cloud service is that it is effectively available from anywhere. However, to ensure limited interruptions in your service, please refer to our Moving FAQ document by clicking here.

Yes. Most numbers can be ported or transferred to Switchvox Cloud services. We support Local Number Portability (LNP), which allows us to port a number from your current carrier to Digium Cloud Services.

Yes. We have 800 and 8xx toll free numbers available.

Yes. A non-E911 DID number is included with each user. For instance, a 10-user system would get 10 DID numbers. E911 can be added to any system for an additional $2.00 per DID per month. Additional DID numbers can be purchased at any time.

No. We do not provide any hardware except for D-Series phones that can be purchased or rented. Networking hardware can be purchased through various sources online and via networking resellers.

Call Management

Protect calls from being answered by unauthorized individuals when an employee’s call is ringing a home phone, mobile phone, or even a Switchvox extension located in a common area.

Forward calls immediately or after a few rings, either at all times or based on a schedule.

Program calls to ring your phones one at a time in an attempt to find you.

Allow calls to find you by ringing multiple phones, all at once or in a customized sequence.

Utilize several options for handling incoming calls. Answer it or dismiss it by transferring, ignoring, or sending it to voicemail.

Web-based Management

Use your Active Directory / LDAP Passwords* to log into the Switchvox User Suite. It’s one less password for users to remember, and one less password admins need to maintain. *Not available with Switchvox Cloud.

Switchvox lets you set up an automated backup schedule, with file-transfer to the FTP server of your choice. You can also create a immediate backup anytime you need to.

Driven by VMware’s disaster recovery capabilities and scalability, Switchvox support for VMware eliminates the need for a dedicated appliance and provides small and medium size businesses with a phone system that is able to meet the needs of an enterprise at a fraction of the cost.

Switchvox goes way beyond standard Day and Night modes with custom-defined Time Frames. Need to route calls because it’s Thursday? No problem. Closed for the holidays? It’s easy to create the Time Frames you need.

Administrators have complete control over moves, adds, and changes for extensions using the web-based Admin Portal.
View Switchvox feature support documentation!!!See Documentation