Frequently Asked Questions

Unlimited plan includes all your US48 local and long distance minutes free of charge. Metered plan is usage based and thus all external US48 local and long distance calls are charged based on current rate schedules. All internal, extension-to-extension calls are included free of charge in both plans.

Unlimited plan includes all your US48 local and long distance minutes free of charge. Metered plan is usage based and thus all external US48 local and long distance calls are charged based on current rate schedules. All internal, extension-to-extension calls are included free of charge in both plans.

The great news about a cloud service is that it is effectively available from anywhere. However, to ensure limited interruptions in your service, please refer to our Moving FAQ document by clicking here.

Unlimited plan includes all your US48 local and long distance minutes free of charge. Metered plan is usage based and thus all external US48 local and long distance calls are charged based on current rate schedules. All internal, extension-to-extension calls are included free of charge in both plans.

Unlimited plan includes all your US48 local and long distance minutes free of charge. Metered plan is usage based and thus all external US48 local and long distance calls are charged based on current rate schedules. All internal, extension-to-extension calls are included free of charge in both plans.

Yes. Most numbers can be ported or transferred to Switchvox Cloud services. We support Local Number Portability (LNP), which allows us to port a number from your current carrier to Digium Cloud Services.

Yes. We have 800 and 8xx toll free numbers available.

Yes. A non-E911 DID number is included with each user. For instance, a 10-user system would get 10 DID numbers. E911 can be added to any system for an additional $2.00 per DID per month. Additional DID numbers can be purchased at any time.

No. We do not provide any hardware except for D-Series phones that can be purchased or rented. Networking hardware can be purchased through various sources online and via networking resellers.

Yes. Most numbers can be ported or transferred to Switchvox Cloud services. We support Local Number Portability (LNP), which allows us to port a number from your current carrier to Digium Cloud Services.

Yes. We have 800 and 8xx toll free numbers available.

Yes. A non-E911 DID number is included with each user. For instance, a 10-user system would get 10 DID numbers. E911 can be added to any system for an additional $2.00 per DID per month. Additional DID numbers can be purchased at any time.

No. We do not provide any hardware except for D-Series phones that can be purchased or rented. Networking hardware can be purchased through various sources online and via networking resellers.

Sangoma can check portability for you. Simply complete the web form with the name of the carrier from which you are porting and the numbers you would like to have ported.

Digium Cloud Services uses hosted providers to port in the telephone numbers, and the rate center (or prefix) the phone number belongs to is not serviced by our carriers. However, if this specific number is not needed, we can assign a new, similar phone number to you under our service.

Digium Cloud Services can only port your telephone number as either fax or voice; it cannot be used as both.

You will be responsible to pay your current provider and DCS for service during the porting process. The fee to port your numbers varies depending on whether it is a local or toll-free number. Month-to-month users are charged $10.00 per local DID. Annual-contract users are charged $5.00 per local DID. For all contracts customer are charged $25 per toll free number.

Sangoma can check portability for you. Simply complete the web form with the name of the carrier from which you are porting and the numbers you would like to have ported.

Digium Cloud Services uses hosted providers to port in the telephone numbers, and the rate center (or prefix) the phone number belongs to is not serviced by our carriers. However, if this specific number is not needed, we can assign a new, similar phone number to you under our service.

Digium Cloud Services can only port your telephone number as either fax or voice; it cannot be used as both.

You will be responsible to pay your current provider and DCS for service during the porting process. The fee to port your numbers varies depending on whether it is a local or toll-free number. Month-to-month users are charged $10.00 per local DID. Annual-contract users are charged $5.00 per local DID. For all contracts customer are charged $25 per toll free number.